Frequently Asked Questions

How do I place an order?

Explore the collections in our shop, add the jewellery you like to your cart, and follow the checkout instructions.

Where can I see my previous orders?

Sign in to My Orders to review orders linked to your account.

How do I track an order?

Use our Track Your Order page with your order ID and billing email address. You can also check My Account.

What are the delivery charges and timings?

They depend on order details and location. Please check our Shipping Policy and confirm current terms with customer care.

Can I return or exchange jewellery?

Please review Returns & Exchanges and contact our team before sending any item back. Eligibility is subject to the terms confirmed for your order.

How can I contact House of Hoorain?

Visit Contact Us. Direct email and WhatsApp details will be added when they are confirmed.